Ordering Questions

Can I order by telephone?

You can always place an order by telephone 24 hours a day by calling the number listed at the top of the page. Order may also be placed by fax at 1.303.328.2940.

What forms of payment are accepted for online purchases?

We accept all major credit cards including Visa, Mastercard, American Express and Discover Network. We also accept checks by phone, ACH's and Paypal.

What kind of browser do I need to make online purchases from InteriorMark Stores?

To make purchases online from this site, you must have an SSL-enabled browser like Microsoft Internet Explorer. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers & platforms. Our site is optimized for Microsoft Internet Explorer version 6.0. If you are using AOL and you are experiencing problems, try using Internet Explorer on your computer while connected to AOL. If you are using a Mac, please use Safari version 1.x or Firefox version 1.5.

Will InteriorMark Stores send an order confirmation via email?

Yes. When you provide email address when placing an order, we will send you a message confirming your order within 24 hours.

How can I find out the status of an order placed online?

You order becomes available for online status-tracking 24 hours after its placed. You can track your order status online by visiting the "Order Tracking" page. You'll need your order number and billing ZIP code to use this service. Alternatively, you can call the number listed at the top of the page 7 days a week, 8:00 am - 9:00 pm (MST) and ask us to check your order status.

How can I make a change or cancel my order?

To make a change or cancel your order, please contact Customer Service at the number listed at the top of the page. We cannot accept returns on customized, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. Once your order has been placed, the order cannot be cancelled or returned.

What is InteriorMark's return policy?

At InteriorMark Stores, we take great pride in the quality and craftmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment, upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. Please view our Return Policy for full details.

How do I return merchandise?

For detailed procedures for returning items please contact Customer Service at the number listed at the top of the page 7 days a week, 8:00 am - 7:00 pm (MST).

Can I place an order from a foreign country?

To place an order from a foreign country, please call the number listed at the top of the page.

Shipping Questions

What shipping/processing options are available?

We offer two types of shipping and processing: Standard and White Glove Delivery. We have partnered with specialized furniture arrives safely and securely to your residence. Once a customr order has been finalized and the goods are ready for shipment it takes 5 to 7 business days of transit time to arrive to you. If an order is for an in stock item then it will be shipped from our warehouse to arrive within five business days of receipt of order. If there is a delay, we will notify you by phone, mail or email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in same box. With our custom orders our fulfillment department will stay in contact with you to keep you updated and notify you when the goods are ready for delivery.

FREE USA Shipping

We are proud to offer FREE ground shipping to anywhere in the contiguous USA. This policy ensures there are no surprises, hidden costs or surcharges when you buy from us. Items shipped to Alaska, Hawaii and US Territories are also available - please call us for a shipping quote.

CANADA Shipping

We have partnered with specialized furniture carriers in Canada that provide a very cost effective shipping solution. Please speak to a Sales Professional to get a shipping quote. All sales and shipping are quoted in US dollars.

INTERNATIONAL Shipping

We can ship our products across the world. Depending on where the order will be shipped there may be custom fees, import duties and other ancillary charges that will form part of the shipping cost. Please speak to a Sales Professional to get a shipping quote. All sales and shipping are quoted in US dollars.

White Glove Delivery

In addition to our standard FREE* shipping we offer two levels of White Glove Delivery Service. This service involves scheduling a delivery time within two-hour window. Most pieces will be brought to the room of your choice, unpacked, assembled and inspected, and all the packing materials will be taken away. Delivery is by appointment, Monday - Friday;our delivery service will call to arrange a day. The cost for this service is dependent on the number of pieces of furniture ordered. The cost is approximately 10% of total cost of your order upto a maximum of $350. Please call a Sales Associate for a quote.

What is White Glove Delivery?

For items that are delivered using our White Glove Delivery service, most pieces will be brought to the room of your choice, unpacked, assembled and inspected, and all the packing materials will be taken away. And so you don't have to wait all day, we schedule a delivery time to fall within two-hour window. Delivery is by appointment, Monday - Saturday, our delivery service will call to arrange a day.

How are shipping/processing charges calculated?

Shipping and processing charges are FREE to anywhere in the contiguous USA. Shipping outside of this area is based on the merchandise total and weight for each delivery address.

Can orders be shipped to a P.O.Box?

No - furniture can only be shipped to a location that can accept the delivery of the goods; please call the number listed at the top of the page for information.

Can orders be shipped to foreign countries?

Yes, we are able to ship outside of the United States. Please call a Sales Professional for information at the number listed at the top of the page.

Does InteriorMark ship merchandise to Canada?

Yes, we are able to ship merchandise to Canada from our website. For assitance, please call the number listed at the top of the page.

How is furniture delivered?

Except when sent via White Glove Delivery, furniture is shipped via our common carrier or an alternate delivery service, allowing us to reliably track your purchase en route. Our furniture delivery carriers will call you to set up an appointment within a delivery window, and deliver the furniture to your door or closest dry location.

Security Questions

When I submit credit card information online, is it secure?

InteriorMark Stores emplys sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Credit Card Information is processed using Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

Will InteriorMark sell or rent my email address information to other companies?

We use the personally identifiable information you provided for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. From time to time we might establish a business relationship with other persons or entities who we deep trustworthy and whose privacy policies are consistent with ours. These are know as our Select Partners. In such acases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

If the product is an in stock item or part of our Quick Ship Program then it will arrive within 7 to 10 business days from the time of order placement.